Our Approach to People

Arch and its subsidiaries currently employ more than 3,600 people in the United States and three more overseas. We are an equal opportunity employer and strive to build and maintain a diverse workforce.

Arch has a market-based compensation program and actively benchmarks its hourly and salaried positions to ensure market alignment relative to our direct competitors for talent. In addition, Arch and its subsidiaries offer a comprehensive benefits package to all full-time employees. This package addresses the needs of its employees and their families in the areas of medical, prescription, dental, vision, life insurance and retirement. The company also offers multiple wellness incentives, programs and tools for the well-being of our employees and dependents.

Strong Corporate Culture

93%

retention rate

Average combined voluntary retention rate by Arch and its subsidiaries in 2019

Arch’s responsible and respectful corporate culture has allowed it to attract and retain an experienced, talented and high-performing workforce. The company and its subsidiaries had an average voluntary retention rate of 93% in 2019. Approximately 41% of the company’s workforce had at least 10 years of company service at the start of 2020.

Corporate-Wide Retention Rates

Arch recognizes the importance of furthering education and development of its employees through the various stages of their careers. To that end, the company offers free access to thousands of courses that are designed for personal and career development through an online education platform. A number of these courses are tailored so employees can earn Continuing Education Units (CEU), Professional Development Hours (PDH), and Professional Engineering (PE) Units to fulfill accreditation requirements. Additionally, employees are eligible for a tuition reimbursement benefit through a program designed to encourage and support development of employee skills by providing financial assistance for an approved course of study. In the past five years, Arch’s tuition reimbursement program totaled more than $1 million. These programs reflect Arch’s view that ongoing employee development is good business as well as a valuable benefit that can help attract and retain talented and skilled people.

Arch also works with universities and co-op programs to attract top candidates in key fields, while seeking to develop its in-house talent and providing opportunities for employees to increase their level of responsibility within the organization. In this way, Arch prepares a steady stream of leaders for ongoing succession and creates a strong bench. As part of this effort, employees participate in formal annual performance reviews, which create a valuable opportunity for feedback and communication on a range of matters, including career development, for both the manager and the employee.

Leadership Workshop Participation

450+

workshop participants

Number of high-potential employees who have participated in leadership workshops in St. Louis over the past five years

Environmental and Safety Summit Participation

240+

summit participants

Number of subsidiary mine site employees who participate in annual environmental and safety summits

Arch also invests significantly in the development of its next generation of leaders. Over the past five years, Arch has designed and conducted ongoing multi-day leadership workshops designed to educate high-potential corporate and subsidiary employees about Arch’s strategic direction, financial position, asset base and corporate culture, as well as to enhance leadership skillsets. More than 450 high-potential employees have participated in those workshops, with the company’s senior management team and other senior leaders participating in the training sessions.

In addition, the company holds a safety and environmental stewardship summit at its headquarters location in Saint Louis each year. More than 240 employees from all subsidiary mine sites — in addition to the senior leadership team and corporate employees — participate in this summit each year, which creates opportunities for sharing best practices across the operations while reinforcing the company’s deep commitment to excellence in these critical areas of performance.

Nearly 100 percent of Arch’s salaried employees, including new hires, are expected to complete annual online training on the company’s Code of Business Conduct.

Ethical Conduct

Arch strives to adhere to the highest principles of business ethics and to foster a culture of integrity that infuses every business action and interaction. As part of this commitment, employees across all levels of the organization are educated on good corporate governance practices and ethical business conduct.

These ethics principles are reinforced in the company’s Code of Business Conduct, which details the expectations for the Arch board of directors, the company’s senior management team, and the entire Arch workforce. Every employee receives and is urged to study the code, and nearly 100 percent of the company’s salaried employees, including new hires, are expected to complete annual online training on its contents. Included in this training is a comprehensive set of anti-corruption policies and procedures, and a pledge to adhere to these policies. Key areas addressed in the code include marketplace integrity, anti-trust obligations, and best practices in federal and state lobbying activities.

In addition, employees that perform certain functions with a higher exposure to international activities — such as the sales force, legal team, purchasing department and accounting group — are trained in specific anti-corruption policies in accordance with the U.S. Foreign Corrupt Practices Act.

Arch’s legal team conducts ongoing training to ensure that the company’s ethics policies are understood, followed and embraced. Training on various aspects of our ethical expectations is a central part of the company’s previously discussed leadership workshops, which are conducted at Arch’s corporate offices an average of four times per year and attended by up-and-coming leaders from across the organization.

Arch’s board of directors has a critical oversight role in ensuring that everyone in the organization embraces ethical business practices and adheres to both the spirit and the letter of the code. Arch’s board shares the view that clear and responsible corporate governance policies are essential to the company’s long-term success.

Arch strongly encourages employees, customers and investors to report any ethical misconduct or violation through the company’s email or telephone hotlines. These lines of communication are maintained by an independent third party, and all reports are taken seriously and promptly investigated. When warranted, outside resources are secured and immediate action is taken.

In addition to the code, each Arch subsidiary requires a commitment from its employees to conduct themselves in a safe and ethical way, as set forth in their respective handbooks governing employee conduct. Specifically, each employee commits to comply with all safety, health and related laws and regulations, and to report violations or practices deemed unsafe or potentially harmful to the environment. Moreover, a fair treatment policy underscores each employee’s obligation to fellow workers and the environment through written standards designed to maintain common, honest and decent behavior.

Safe and Respectful Work Environment Commitment

Arch

C.A.R.E.S.

  • C = Courage to stand up for oneself and others
  • A = positive and encouraging Attitude
  • R = Respect for others
  • E = Excellence in what employees do and say
  • S = Safety

Arch C.A.R.E.S., which was implemented in 2019 across the organization, further reinforces the company’s ongoing efforts to ensure a safe and respectful work environment. The fundamentals of the program are: (C) Courage to stand up for oneself and others; (A) positive and encouraging Attitude; (R) Respect for others; (E) Excellence in what employees do and say; and (S) Safety. The program endeavors to further engrain mutual respect as a core value in Arch’s corporate culture. Just as employees are encouraged continuously — by the senior management team, operations management and their co-workers — to “work safely,” the Arch C.A.R.E.S. program reminds them to “work respectfully” and to strive for excellence.

Statement on Human Rights

Respect for Human Rights is fundamental to the way Arch manages its business. Arch’s Human Rights Statement, along with its Code of Business Conduct, represents the company’s commitment to providing an inclusive work environment that makes safety and respect in the workplace the top priority in everything the company does. Arch’s Human Rights Statement pledges the following:
  • We do not tolerate any form of workplace discrimination, harassment or physical assault and we strive to make sure all employees, contractors, vendors and suppliers are treated fairly and with respect;
  • We provide equal opportunity for employment and advancement on the basis of ability and aptitude without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or veteran status;
  • We are committed to a diverse and inclusive workforce and take affirmative action with respect to all employment practices affecting minorities, females, veterans and individuals with disabilities;
  • We do not tolerate child labor or any form of forced or compulsory labor;
  • We respect the human rights of all persons in the communities in which we conduct business as well as maintain our long-standing status as an industry leader in mine reclamation and environmental stewardship; and
  • We expect our employees to report any suspected violation of the law, as well as any instances of unlawful harassment, safety concerns or human rights violations, through the established procedures in our Code of Business Conduct, which is distributed to all employees. We prohibit retaliation in any form for reporting any complaint in good faith.